Terms of Sale, Returns & Warranty Policy
Terms & Conditions
Shop With 100% Confidence
100% Genuine Products Guaranteed
Every product sold by Kizil Tech is verified for authenticity. We are committed to providing only genuine, high-quality products.
No counterfeits. Ever.
Since 2024, Kizil Tech has proudly served customers across Lebanon through its retail and online operations. Our mission remains simple: deliver quality products, reliable service, and complete customer satisfaction.
By placing an order, you enter into a binding agreement governed by these Terms & Conditions and any policies referenced throughout the website.
1. Orders & Product Availability
All products listed on kiziltech.com are sold, supported, and guaranteed by Kizil Tech.
While we strive to maintain accurate inventory levels, certain products may occasionally become unavailable due to supplier constraints or unexpected demand.
If an item becomes unavailable after an order is placed, our team will contact you within 24 hours and provide one of the following options:
• Alternative product suggestions
• Updated availability timelines
• Order cancellation upon request
2. Shipment Information
Orders may be dispatched from different locations or distribution centers depending on stock availability. As a result, products ordered together may arrive in separate shipments.
3. Your Order Journey
Order Placed & Confirmed
Once your order is successfully submitted, a confirmation message or email may be sent.
Showroom Pickup
If showroom pickup is selected, please allow 24–48 hours for preparation. Our team will notify you when your order is ready for collection.
Stock Shortages
In the rare event of a stock shortage, our team will contact you to discuss available alternatives.
Delivery
Delivery is available throughout Lebanon. Delivery times vary by region and product availability.
4. Payment Methods
Kizil Tech offers multiple payment options:
Cash
Cash payments at pickup are accepted in USD or LBP at the prevailing market exchange rate.
Cash on Delivery (COD)
Cash payments on Delivery aare accepted in USD or LBP at the prevailing market exchange rate.
Whish
Payments via Whish Wallet are accepted with an additional 1% processing fee.
USDT
Payments via USDT are accepted with an additional 1% processing fee.
5. Delivery Information
Kizil Tech provides delivery to all Lebanese districts with no minimum order requirement.
Delivery charges vary depending on package size, weight, and destination.
Estimated Delivery Time: 2–5 Business Days
Delivery Delays
Delivery times are calculated using business days and exclude Saturdays and Sundays.
Unexpected transportation or supply chain disruptions may extend delivery times by 24–48 hours. If delays occur, our team will notify you as soon as possible.
For delivery assistance:
Email: [email protected]
Phone & WhatsApp: +961 3 52 02 76
6. Modifying or Cancelling Orders
If you wish to modify or cancel an order, please contact our team as soon as possible.
Requests are reviewed based on the current processing status of the order. Once an order has been shipped, cancellation may no longer be possible.
Contact Information:
Email: [email protected]
Phone & WhatsApp: +961 3 52 02 76
7. Specialized Requests & International Sourcing
If the product you require is not listed on kiziltech.com, you may request a personalized quotation.
Our sales team will provide pricing, availability, and estimated fulfillment timelines.
International sourcing is available through our global supplier network, including:
• United States
• United Arab Emirates
• China
• Hong Kong
• Europe
For quotation requests:
Email: [email protected]
8. Order Receiving & Verification
Please inspect your package carefully before accepting delivery.
Verify the Following
• The product is in its original packaging.
• The model number matches your order.
• The packaging shows no visible signs of damage.
Right to Inspect Before Acceptance
You may request the delivery representative to wait while you inspect the shipment.
By accepting delivery, you confirm that:
• The correct product was received.
• The packaging is intact.
• No visible damage is present.
If any issue is identified, please refuse the shipment and contact us immediately.
Email: [email protected]
Phone & WhatsApp: +961 3 52 02 76
9. Warranty Policy
Warranty coverage is governed by the warranty period and conditions displayed on the product page at the time of purchase.
Kizil Tech administers and guarantees all warranty claims for products sold through kiziltech.com.
Warranty service may be provided through:
• Authorized local distributors
• International manufacturer service centers
• Kizil Tech directly
Dead on Arrival (DOA)
A product is considered DOA only after inspection and confirmation by the relevant service center or technical department.
Customer declarations alone do not establish DOA status.
General Warranty Conditions
• Warranty begins on the invoice date.
• Products must be submitted before warranty expiration.
• Warranty claims may only be submitted by the original purchaser listed on the invoice.
• Shipping costs to service centers are the responsibility of the customer.
• Kizil Tech is not responsible for any data loss during repair or replacement. Customers should back up all data before submitting products for service.
• Warranty does not cover physical damage, misuse, liquid damage, electrical damage, unauthorized modifications, or normal wear and tear.
• Warranty is void if the Kizil Tech warranty sticker or ANY security seal shows signs of removal, damage, or tampering
• Kizil Tech reserves the right to assess warranty claims based on inspection findings and manufacturer guidelines.
10. Returns & Refund Policy
At Kizil Tech, customer satisfaction is important to us. If you wish to return a product, please review the following policy carefully before initiating a return request.
Return Eligibility
Customers must contact Kizil Tech within 3 calendar days of receiving their order.
Requests submitted after this period will not be accepted.
To request a return, email [email protected] and provide:
• Order Number
• Reason for Return
• Clear photos of the product and packaging
Return Procedure
Step 1: Submit a Return Request
Email [email protected] within 3 days of delivery.
Step 2: Receive an RMA Number
If approved, you will receive a Return Merchandise Authorization (RMA) number.
Returns submitted without an approved RMA number may be refused.
Step 3: Ship the Product
Customers are responsible for delivering the product to the designated Kizil Tech facility at their own expense.
Kizil Tech does not provide collection services from customer premises.
Step 4: Delivery Deadline
Returned products must arrive within 7 business days of RMA approval.
The RMA number must be clearly displayed on the outer package.
Step 5: Inspection
Upon receipt, the product will be inspected by our technical and RMA departments.
Inspection results determine eligibility for refund, replacement, warranty service, or rejection.
Step 6: Refund Processing
Approved refunds will be processed after inspection and no sooner than three (3) business days after receipt of the returned product.
Return Eligibility & Refund Values
Sealed & Unopened Products
• Eligible for Return: Yes
• Refund Value: 100% minus a 10% restocking fee (minimum $20)
Opened but Unused Products
• Eligible for Return: Subject to Inspection
• Refund Value: 60%–80% of the original purchase value minus a 10% restocking fee (minimum $20)
Incorrect Product Supplied by Kizil Tech
• Eligible for Return: Yes
Confirmed Dead on Arrival (DOA)
• Eligible for Return: Yes
• Refund Value: 100% refund or replacement
Used, Installed, Configured, or Modified Products
• Not Eligible for Return or Refund
Missing Accessories or Damaged Packaging
• Subject to inspection
• Refund value will be reduced or rejected
Restocking Fee
A restocking fee of 10% of the product value (minimum $20) applies to accepted returns.
This fee does not apply to:
• Incorrect products supplied by Kizil Tech
• Confirmed DOA products
Packaging Requirements
Returned products must include:
• Original manufacturer packaging
• All accessories, manuals, cables, adapters, and bundled items
• Original protective materials and inserts
Customers must NOT write on, tape directly onto, or damage the original retail packaging.
The product box should be placed within a separate shipping carton.
Damage to packaging or missing accessories will reduce the refund value or result in rejection.
Non-Returnable Products
The following items are not eligible for return or refund:
• Opened software products, digital licenses, activation keys, or downloadable products
• Special-order products sourced specifically for a customer
• Custom-built or custom-configured products
• International sourcing orders imported specifically upon customer request
• Products showing signs of use, installation, configuration, modification, or wear
• Products returned without a valid RMA number
• Products reported for return more than 3 days after delivery
Return Shipping
Unless Kizil Tech supplied the wrong product, customers are responsible for all return shipping costs.
Kizil Tech does not collect products from customer locations.
Products must be received at the designated facility before any inspection, refund, replacement, or warranty assessment can begin.
Refund Processing
Approved refunds are processed after inspection and validation by the RMA department.
Refunds may be issued using a payment method determined by Kizil Tech and may be subject to payment provider processing times.
11. Customer Support & Feedback
We value customer feedback and continuously strive to improve our products and services.
If you experience any issue regarding your order, delivery, product, or warranty service, please contact our support team.
Contact Us
Email: [email protected]
Phone & WhatsApp: +961 3 52 02 76
Our team is committed to resolving all customer concerns professionally and efficiently.
Last Updated: November 2026